Refund Policy – SchoolOS
Last Updated: 18 May 2026
Thank you for choosing SchoolOS. This Refund Policy outlines the terms under which payments and refunds are handled for our subscription-based services.
1. Subscription-Based Service
SchoolOS is a cloud-based (SaaS) platform offered on a subscription model (monthly or yearly). By subscribing, you agree to pay the applicable fees for the selected plan.
2. No Refund Policy
All payments made for SchoolOS subscriptions are non-refundable.
This includes:
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Partial usage of a billing cycle
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Unused features within a plan
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Early cancellation of subscription
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Downgrade to a lower plan
3. Exceptions (If Applicable)
Refunds may be considered only in exceptional cases, such as:
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Duplicate payment
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Incorrect billing amount
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Technical issues preventing access (verified by our team)
Any such requests will be reviewed and approved at the sole discretion of SchoolOS.
4. Free Trial / Demo
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Schools may request a free demo before purchasing
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This allows evaluation of the platform before making payment
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We strongly recommend testing features during the demo period
5. Cancellation Policy
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Schools can cancel their subscription at any time
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Access will remain active until the end of the current billing cycle
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No refunds will be issued after cancellation
6. Plan Upgrade / Downgrade
Upgrade:
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Additional charges will apply based on the selected plan
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New features become available immediately
Downgrade:
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Reduced features based on the new plan
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No refund for the price difference
7. Payment Gateways
All payments are processed through secure third-party payment providers.
SchoolOS is not responsible for any issues caused by payment gateways.
8. Contact for Billing Issues
If you believe you were charged incorrectly, please contact us within 7 days of the transaction.
SchoolOS Support Team
Email: support@schoolos.com
Phone: +91 9409720668
Address: Rajkot, Gujarat, India
9. Policy Updates
We may update this Refund Policy at any time. Changes will be reflected on this page.